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IT Support Engineer Ad Type: Offering a Job

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WARNING: Be careful when dealing online. Here are some very useful tips to deal online: 1) ALWAYS deal via meet-ups, 2) NEVER transmit cash via Western Union, Paypal or other electronic means, and 3) If it is too good to be true, it probably is. We cannot take responsibility for any losses from posted ads.

Job Description :
Provide on-site support of Client desktops. Support personnel will be responsible for resolving hardware and software issues, Installation, removal, move, add and change of client IT workstations/laptop's and peripheral devices. Manages incidents to completion or esclation to the next level of support as necessary while taking ownership in monitoring progress and reporting the status to the client. understand/apply Quality Matrix when closing tickets .
Technical Skills :
Ability to Install, troubleshoot and configure Windows XP operating systems, PC Networking TCP/IP, PDA, VPN, supported "shrink wraped" PC applications and most Client Custom Applications. Ability to contribute to the knowledge management process by documenting solutions in a clear, concise, procedural manner and feed back knowledge for process improvement. Ability to perform hardware upgrades on client systems including intallation and configuration of supported HW peripherals. Memory upgrades, Printer Scanner installation, Replacement of harddrive, system board, power supply resolving difficult problems. Knowledge to troubleshooting and software installations of approved SW products that cannot be performed by the Global Service Desk. Microsoft Office Suite, OutLook, Internet Explorer and supported applications resolving difficult problems. Knowledge of mobile handheld devices; remote email setup, issues relating to business travel and other specific issues relating to the clients job functions. Ability to work with remote service teams in configuring client system to work with local and remote networks; gRAS and wireless. Adhere to Client Corporate policies, procedures and required training. Manage day to day activities associated with assigned tickets including call monitoring, technical escalation. Lead and Manage technical aspects of small and medium projects responsible for coordination of technical teams. Ability to perform basic servers, network and facilities trouble shooting under the guidance of of the remote service teams. Ability to understand & execute - documented technical instructions & processes ( example DMS Build process , LAMP process , Installation of Client Software , physical provisioning of servers, setting up of VC equipments

Please apply on http://www.excis.com/view_detail?id=25 

Location

Amman, Jordan
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Ad Info

Ad ID 132809
Date Posted 07 Oct 2016
(2 months ago)
Expiry 1 month ago
Visits 71
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